Job Description

Job Title: Nurse Manager 

Location: Surepoint Emergency Center 

Reports To: Regional Clinical Director 

Status: Full-Time, Exempt

Job Summary

The Nurse Manager is a key nursing leader responsible for the overall management and coordination of patient care services at Surepoint Emergency Center. This role ensures a safe, compliant, and professional environment that fosters excellence in patient outcomes and supports the growth and collaboration of the interdisciplinary healthcare team. The Nurse Manager serves as a critical link between administrative strategy and clinical operations, with 24/7 accountability for nursing performance, regulatory readiness, staffing, and overall unit leadership.

Key Responsibilities

Leadership & Operations

• Provide 24-hour oversight of nursing operations and staff performance.
• Promote a culture of safety, shared governance, and professional development.
• Maintain regulatory compliance (Texas Department of Health, Board of Nursing, CLIA, COLA, TMB, Pharmacy Board).
• Ensure timely completion of I-9s, license/certification tracking, MedTrainer compliance, and staff performance evaluations .

Staff & Human Resource Management

• Hire, train, and onboard qualified nursing personnel.
• Monitor staffing needs, ensure adequate coverage, and maintain compliance with scope of practice standards.
• Conduct performance evaluations, implement corrective actions, and facilitate retention strategies.
• Promote a healthy work environment, team collaboration, and conflict resolution.

Patient Care & Quality Improvement

• Champion evidence-based practice and continuous quality improvement.
• Monitor key performance indicators, incident reporting, and patient satisfaction metrics.
• Lead root cause analysis and safety event follow-up processes.
• Maintain preparedness for surveys, emergencies, and disaster scenarios.

Financial Oversight

• Create, analyze, and manage department budgets, including capital planning and forecasting.
• Understand the relationship between reimbursement, quality outcomes, and value-based care.

Technology & Strategic Management

• Leverage health information systems and company software for reporting, task management, and data-driven decision-making.
• Lead change initiatives and improvement projects, including resource allocation, planning, and outcome measurement.

Professional Accountability

• Adhere to ethical nursing practices and promote standards consistent with the Texas Board of Nursing.
• Engage in personal and professional development through continued education and organizational participation.
• Serve as a role model and mentor to nursing staff and support professional growth across the team.

Qualifications

• Current, unrestricted RN license in the State of Texas.
• BSN required; MSN or leadership certification preferred.
• Minimum 3–5 years of emergency room nursing experience.
• Prior leadership or nurse management experience preferred.
• American Heart Association BLS, ACLS, and PALS certifications (must be current).
• Working knowledge of state/federal healthcare regulations, staffing models, and budgeting.

Physical Demands:  While performing the duties of this job, the employee is occasionally required to use hands to handle, or feel objects, tools or controls; walk; sit; stoop; reach; balance; talk or hear. When appropriate, the employee must occasionally transfer, lift and/or move patient(s). The employee must occasionally lift and or move up to 50 pounds. Employee must be able to perform CPR.

Work Environment:  While performing the duties of this job, the employee may be exposed to some hazards as described in materials safety data sheets and in accordance with OSHA standards. The noise level in the work environment is usually minimal. Works in a safety-conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others In the workplace. Complies with company policies and procedures and local, state, and federal regulations. Interacts in a tactful, diplomatic, and humanistic manner with patients, families, visitors, and co-workers to provide a safe, efficient, and effective caring environment which ensures self-respect, personal dignity, patient rights, and physical safety of each patient guest Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene, and dress code.

Physical Demands and Work Environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

About Surepoint Emergency Center:

Surepoint Emergency Center is committed to delivering high-quality, patient-focused care with efficiency, compassion, and integrity. As a leader in freestanding emergency services, we are proud to provide exceptional care in a safe, fast-paced, and supportive environment.

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