Job Description
We are hiring Customer Service Representatives to support a large social media platform through a leading global professional services organization. In this role, you’ll connect directly with businesses and clients to gather information, complete questionnaires, and provide feedback through established scorecards. Location: San Antonio, TX - Fully On-Site Contract: 8–12 months Shift Schedules: 7:00 AM–4:00 PM OR 4:00 PM–1:00 AM
- Days off will rotate.
- Occasional weekend shifts are required.
Compensation:
- 7:00 AM–4:00 PM: $22.68/hour
- 4:00 PM–1:00 AM: $22.68/hour from 4:00 PM–10:00 PM, then $27.22/hour from 10:00 PM–1:00 AM
salary: $22 - $22.68 per hour
shift: First
work hours: 7 AM - 1 AM
education: High School
Responsibilities
What You’ll Do: - Make outbound calls to clients and businesses.
- Conduct questionnaires and gather information about the client experience.
- Complete scorecards accurately based on each interaction.
- Provide a professional and positive customer experience.
- Maintain accurate documentation and follow established processes.
Qualifications: - Previous customer service experience required.
- Communication and interpersonal skills.
- Comfortable speaking with clients and businesses over the phone.
- Ability to work independently while following established processes.
- Hospitality or concierge experience is preferred.
Work Schedule: - 7:00 AM–4:00 PM or 4:00 PM–1:00 AM
- Days off will rotate.
- Occasional weekend shifts are required.
- Overtime may be available with manager approval.
Training: Training is brief and focused primarily on employment and compliance requirements during the first couple of days. Representatives are expected to begin making calls
on their third day .
Additional Details: - Fully in-office position
- Free onsite parking
- 8–12 month contract with no opportunity for conversion
Skills
- Outbound Calls (1 year of experience is required)
- Customer Service (2 years of experience is required)
- Client Experience
- Questionnaires
- Dialer Systems
- Salesforce
- CRM
- Telephone Etiquette
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Work at office, Shift work