Position summary:
The Account Manager will drive new business development, identifying and securing enterprise-level Travel & Tourism clients — from initial prospecting through contract execution.
In parallel, the role will serve as the main point of contact for an assigned portfolio of existing clients, focusing on expanding partnerships, introducing new AI-enabled and digital solutions, and increasing account value through consultative engagement.
This position focuses on global, enterprise-level Travel & Tourism organizations including airlines, hotel groups, cruise operators, destination brands, and travel technology providers. The role requires a commercially-driven professional capable of engaging Digital, Marketing, eCommerce, and Operational stakeholders in conversations around global growth, workflow modernization, and scalable content and technology solutions.
Position responsibilities:
Business Development (60%):
Identify and engage Travel & Tourism enterprise prospects
Generate new business through proactive prospecting, industry networking, digital outreach, and participation in trade events
Adopt a consultative sales approach from qualification through negotiation and contract execution
Develop an understanding of client business models and identify and pitch international growth strategies
Position TransPerfect’s AI-enabled content, technology, and global solutions within broader digital transformation and operational initiatives
Collaborate with Sales Leadership to structure and close complex, multi-service enterprise agreements
Account Growth & Client Management (40%):
Serve as a strategic partner for assigned clients, aligning solutions with client needs
Monitor account performance and proactively identify and drive expansion opportunities through cross-sell and up-selling activities
Collaborate with Production and Technology teams to support smooth implementations and contribute to client satisfaction
With the support of Management, define pricing strategies, participate in contractual discussions, and revenue forecasting with Accounting teams
Essential skills & experience required:
Minimum Bachelor’s Degree or its equivalent
Superior written and spoken communication skills in English
Excellent problem solving and analytical skills
Ability to build, develop, and maintain long-term professional relationships
Results-oriented and comfortable working in target-driven environments
Analytical skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to prioritize effectively and manage multiple initiatives in a fast-paced, multicultural environment
What would stand you apart:
Experience using CRM and sales intelligence platforms (e.g., Salesforce, Apollo, or similar tools)
Knowledge of additional languages at professional working proficiency
Experience in Sales, Business Development, or Strategic Account Management
Exposure to the Travel & Tourism industry (airlines, hospitality, cruise, travel tech, agencies, etc.)
Familiarity with digital ecosystems, CMS platforms, eCommerce environments, or AI-enabled solutions
What we value:
We are looking for professionals who:
Demonstrate initiative and strategic thinking
Navigate complex, multi-stakeholder environments with confidence
Combine commercial drive with consultative problem-solving
Thrive in international, cross-functional teams
Focus on delivering measurable business impact
TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law. We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
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